Frequently Asked Questions
Everything you need to know about your MANNING CARTELL experience.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund, exchange, or credit note. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit or exchange only, unless marked as Final Sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic express shipping within Australia usually arrives in 1-3 business days, while international shipping can take 5-10 business days depending on the destination and customs processing.
How do I find my correct size?
We provide a comprehensive size guide on each product page to help you find your perfect fit. Our collections generally follow standard Australian sizing. If you are between sizes or need specific garment measurements, our customer service team is happy to assist.
Do you offer international shipping?
Yes, MANNING CARTELL ships worldwide. Shipping costs and delivery timeframes are calculated at checkout. Please be aware that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
Can I modify or cancel my order after it has been placed?
As we strive to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our support team immediately, and we will do our best to accommodate your request before the order is dispatched.